Due to the fragile nature of the products, occasionally breakages may occur during transit, we will do everything in our power to prevent this from happening but this can not be guaranteed. If damage occurs whilst Royal Mail are in possession please contact Royal Mail as it is out of our control. Delivery is with Royal Mail and first class and second class options will be made available. Please make sure the delivery address entered is correct as this is where the products will be sent, any incorrect address details are not the fault of Bubbles, Soaps N Suds and no refund would be available if this occurs. All products will be aimed to be posted the next working day but delays may occur during busy periods such as Christmas and other holidays. UK shipping only.